FAQ

 

CONSIGNMENT

What is the status of my shipment?

Log in to your customer account and click ORDER HISTORY to open an order and view tracking. If you do not have an account, you can search your emails to find our tracking email. If there is no tracking link, your order is still being processed. Please check back in 24 hours or email us for an update.

How do I return a product?

If you have changed your mind about the purchase, please let us know by e-mail: support@hairbehair.com, Within 14 days, you can return the product without giving any reason and at no cost except for shipping.

Hairbe Hair undertakes to return the entire amount paid immediately, no later than 14 days from the moment you withdraw from the contract.

 

Can I change or cancel my order?

Sure. Just email us at support@hairbehair.com. However, we always ship orders the same day, so be sure to email us straight away.

Where do you ship Hairbe products?

We currently ship our products all over Europe, Great Britain and many other countries. You can check our shipping page to see if we deliver to you. Mark us @ hairbe.hair to let us know where you live or write to us in a private message.

PAYMENT

How can I pay with you?

The payment methods currently available in the online store are cash on delivery or VISA, VISA Electron, MasterCard, MasterCard Electronic and Maestro payment cards. In the event of a need to return funds for an order placed by the Customer with a batch of Cosmetic Solutions, the refund will be made to the bank account assigned to the Customer's card.

SHIPMENT

How long will I wait for the product?

We fulfill orders on an ongoing basis. If you place an order by 1 p.m., we will send it on the same day and it will be with you for the next one (if it is not extended due to the fault of the carrier). The maximum shipping time is 48 hours.

What if I know I won't be home?

We recommend then choosing the PACZKOMAT option and picking it up at any time. If yours has suddenly changed, it is worth contacting the courier and arranging a date convenient for you or the possibility of leaving the package at the pickup point.

Where do you ship your products from?

All our products are shipped from Poland.

WARRANTY AND RETURNS

Is a refund possible?

Of course, let us know by e-mail: support@hairbehair.com, Within 14 days, you can return the product without giving any reason and at no cost except for shipping.

Hairbe Hair undertakes to return the entire amount paid immediately, no later than 14 days from the moment you withdraw from the contract. 

Remember that the product must be intact to return it.

How long will it take to get my money back?

The returned funds will be available in your bank account within 3–14 days. Refunds will only be processed after product return has been verified.

Is there a warranty?

Of course, every HAIRBE HAIR product is created to the highest standards, global certifications, and rigorously checked before being shipped to you by our team. 

If for any reason you believe your product is not working as it should, please send an email to support@hairbehair.com with proof of the defect. Exchange or refund will be processed immediately. All our products come with a one-year warranty. To start a warranty exchange / refund, simply email us at support@hairbehair.com with the details below:

Name and surname, address, e-mail address, order number or proof of purchase, type and color of the product, what is the defect of the product? (photo or video proof).

PRODUCTS

Can I use HAIRBE products on colored hair?

It is very important to always apply a thermo-protective cosmetic to your hair before styling. On freshly colored hair, heat can change or alter the shade of color. It is very important to test the heat on a small section of hair before using HAIRBE on the entire head. We also recommend starting with the lowest temperature setting.

Does the wave iron suit all hair types?

HAIRBE Hair products are suitable for hair of any thickness, but they are not suitable for very curly hair. We recommend drying your hair or brushing it before styling. The hair should be at ear height to use our wave makers.

What makes your Hairbe wave maker different?

First of all, it's the HIGHEST TREND! The inverter has the world's largest 3 large heating rollers, thanks to which styling takes a few minutes! Made of turamlin ceramics, it minimizes hair damage and seals the cuticles, making the hair look shiny and dazzling! It's a GAME-CHANGER in styling. You will not need any other products. You will fall in love with your new look. We have already been trusted by many customers, celebrities and influencers.

Will high temperature damage my hair?

Always use a spray or thermo-protective cosmetic before styling. Our products are designed to best protect your hair. HAIRBE uses the highest quality tourmaline ceramics to avoid unnecessary damage to the hair. 

Don't be fooled by cheap fakes. HAIRBE is a trusted brand used by celebrities, stylists and top hairdressers.

OTHER

Can I get stationary products somewhere?

You can pick up our products in stationary locations in POZNAŃ. Contact us by e-mail: support@hairbehair.com and ask for details.

Are you environmentally friendly?

At HAIRBE Hair, we make every effort to protect the environment. Our tools are not only 100% recyclable at the e-waste recycling point, but also our bags and mailing boxes. Make sure you do not throw them into the regular bin, but they may end up in the recycling bin.

I've seen similar products, do they work the same?

Hair is the most valuable for us, if you decide for yourself whether you prefer the HAIRBE product - proven, safe with a guarantee or a cheap fake?

Have questions that are not on our list? Write to us and we will be happy to talk and advise: support@hairbehair.com or on INSTAGRAM @ hairbe.hair or Facebook Hairbe Hair

It all starts with the hair

xoxo, HAIRBE